Terms of service

Our website is operated by looselabel and is hosted by Shopify Inc., who provides us with an online e-commerce website that allows us to sell our products and services to you. By visiting

looselabel and/or purchasing something from us, you are engaging in our service and agree to our terms and conditions stated on this website. These terms apply to all users, including contributors of content, customers, vendors, merchants, and browsers. It is important that you read and understand our terms and policies before using our website. If you do not agree to all terms and policies, then you may not access or use our services. We reserve the right to update, change, or replace any part of our terms and policies by posting updates and/or changes to our website. Your continued use of our service constitutes acceptance of those changes. 

ONLINE STORE 

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or you have obtained the necessary consent from your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction, including copyright laws. Furthermore, you must not transmit any worms, viruses, or any code of a destructive nature. Violation of any of these terms will result in the immediate termination of your services. 

GENERAL CONDITIONS 

looselabel reserves the right to decline services to anyone for any reason at any time. While using our service, you understand that your content (excluding credit card information) may be transferred unencrypted. For example, an email to you confirming your purchase may involve transmissions over various networks and undergo changes to conform and adapt to technical requirements. However, credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any element of our service without written permission from us. Headings used in this agreement are for convenience purposes only and will not limit or affect any of our terms. 

OFFERS AND DISCOUNTS

BOGOF Offer

• Limited time offer as determined by Looselabel.  
• To qualify, customers must purchase one full-priced wetsuit from the specified collection.
• Once a qualifying product is added to cart, customers may select only one free qualifying product as specified in the offer. 
• Offer automatically applies at checkout
• Offer cannot be used in conjunction with any other discount, promotion, or gift card.
• Exchanges are allowed, but must be for eligible items within the same product categories.
• if returning the purchased item you must include the free item. If not returned, the free item will be charged at full price.
• Looselabel reserves the right to modify or cancel this offer at any time

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION 

The material on this site is provided for general information only and should not be solely relied upon for making decisions. While

looselabel strives to keep the information on the website accurate and up to date, we cannot guarantee that all information is complete or current.

looselabel reserves the right to modify any content or services on our website without prior notice. This includes but is not limited to pricing changes, modifications to descriptions or content, discontinuation of products or services, posting of articles, modification or suspension of services, or discontinuation of services.

looselabel may include content that is not necessarily current and is provided for informational purposes only. We shall not be liable for any modifications to our services. 

SELLING OF PRODUCTS OR SERVICES 

looselabel reserves the right to refuse or limit the sale of any

looselabel product or service to any person or geographic region and may exercise this right at any time. This includes reducing or declining any order or service requested.

looselabel may choose to refuse any order placed by resellers, dealers, or distributors. Products and services may be available solely through our online web store, and may have limited quantities. They are subject to return or exchange in accordance with

looselabel's return policy. While we aim to display all items and colors as accurately as possible, we cannot guarantee that your monitor will represent the product color exactly as intended. The quality of the product, service, or information obtained by you may not meet your expectations, and we cannot be held liable for such discrepancies. 

ACCURACY OF BILLING AND ACCOUNT INFORMATION 

By purchasing through

looselabel, you agree to provide accurate and up-to-date information to complete the transaction, including contact name, address, phone number, billing/shipping address, and email. The information provided by you will be deemed accurate by us, and we take no responsibility for errors or mistakes in that information. You warrant that the information provided is lawful and not being unlawfully used to purchase goods from us. If the information provided is in doubt, we reserve the right to cancel your order without notice. 

PRE-ORDERS 

Pre-orders are orders for products that are not yet available for general sale from

looselabel. To place a pre-order, you will need to provide certain information, including your name, address, and billing information. It is your responsibility to ensure this information is accurate and up to date. Pre-order payments represent your offer to buy the product when it is generally released or restocked in your region. The offer is only accepted once the pre-ordered product is dispatched. You may cancel your pre-order and receive a full refund before the product is dispatched. Shipping dates are subject to change, and we cannot be held liable for any changes to release dates or pre-order shipping dates. Pre-orders placed with

looselabel can be cancelled prior to notification of dispatch and a tracking number being provided. In such cases, a full refund of any pre-order payment will be offered. We reserve the right to amend these terms, and any updates will be available on our website. 

THIRD PARTIES 

looselabel may provide access to third-party services or websites, which we do not monitor or have control over. We are not responsible for examining or evaluating the content provided by these third parties and shall not be held liable for any harm or damages related to your use of third-party links or tools. By following any third-party links, you do so at your own risk, and the terms and conditions of the third party apply. We encourage you to review the relevant terms and policies before engaging with third-party services or websites.

looselabel does not warrant the use of any third-party tools or websites. 

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS 

Any comments or submissions made by you directly to

looselabel, including creative ideas, proposals, suggestions, or contest entries, may be edited, copied, distributed, translated, and/or published by

looselabel at our discretion. We are not obligated to respond to any comment or maintain any comments in confidence, nor are we required to provide compensation. We reserve the right to monitor, edit, or remove content that we determine to be threatening, unlawful, abusive, defamatory, libelous, offensive, violating service terms and/or policies, or any other content that we deem inappropriate. You agree not to violate our terms or policies or the rights of any third party, and you acknowledge that your comments should not contain abusive, libelous, unlawful, defamatory, offensive, or computer virus-related content. 

Cancellations

Purchasing from us should be

looselabel and hassle-free. We hope you are always completely satisfied with the products you purchase. However, if you need to cancel an order for any reason, we have a straightforward policy and process to assist you. 

Cancellation Policy Statement 

If you wish to cancel an order, please notify us as soon as possible to help mitigate any processing costs. If you cancel before your order is shipped, we will issue a full refund upon receiving your written instruction and confirmation. 

If you notify us after your order has been shipped, we will be unable to refund the shipping cost or the cost to return the goods to us. We will only be able to refund the cost of the goods once they have been returned in new, saleable condition.
 

Cancellation Process 

Contact

looselabel via our contact page as soon as you realise you would like to cancel your order. 

Cancellation Notice Received before Shipping 

looselabel will cancel shipping and provide a refund for your order. 

Cancellation Notice Received after Shipment has been sent,

looselabel will: 

Provide a return form.

Issue a part refund (refunding the items, minus shipping costs) once the goods have been received by

looselabel.  

Returning the cancelled order

Upon receiving your cancelled order, please make arrangements for the return collection. We kindly request that you refrain from opening the packaging if you do not intend to keep the items. This precautionary measure ensures the products remain undamaged and expedites the return process.

For detailed instructions on returning items, please refer to our returns policy. 

The customer's responsibility for cancelled items 

It is the customer's responsibility to arrange the return shipment of the goods and ensure that they are appropriately packed and protected to prevent any damage during transit. Our aim is for the items to arrive back at

looselabel in pristine condition, just as they were when initially received. 

Thank you for taking the time to read our terms of service and cancellation policy.  

The Team at

looselabel.