Privacy policy

PERSONAL INFORMATION

looselabel handles all personal information in accordance with our privacy policy and applicable data protection laws. Your personal information is used to complete the purchasing transaction initiated by you and to ensure the delivery of goods to your chosen destination. The lawful basis for processing this data is the necessity for the performance of a contract between you and looselabel. We do not hold or request any information related to health, sexuality, or religious beliefs. Your personal data is stored securely in accordance with industry standards by our trusted data service partners, such as but not limited to Shopify, Xero, Stripe, PayPal, and Microsoft 0365. We retain your data for no longer than necessary to fulfill warranty obligations or comply with relevant regulations. We do not share your personal data with third parties, except for necessary information shared with your credit card provider during the point of sale.

Data we collect.

This data collection notice outlines the types of personal data we gather about you and how we use it. Personal data refers to any information that can identify an individual. Please take a moment to review the categories of personal data we collect:

    • Identity Data: This includes your full name, username, marital status, date of birth, gender, User ID, and Social Media profiles.
    • Contact Data: We collect your billing address, delivery address, email address, and telephone numbers.
    • Financial Data: To process payments, we may collect bank account details, payment card information, and third-party payment account details such as but not limited to Stripe, PayPal, Klarna.
    • Transaction Data: Details of your payments and purchases from us are included in this category.
    • Technical Data: This data includes your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and data collected by third parties (e.g., Google Analytics) on the devices you use to access our website.
    • Profile Data: We gather your username and password, purchase history, interests, preferences, product reviews, feedback, and survey responses.
    • Usage Data: Information about how you use our website and products is collected in this category.
    • Marketing and Communications Data: Your preferences for receiving marketing communications from us and our third parties, as well as your communication preferences, fall under this category.


We also use Aggregated Data for analytical purposes. Aggregated Data is statistical or demographic data that does not directly or indirectly identify an individual. For instance, we may analyse Usage Data to determine the percentage of users accessing a specific website feature. However, we will not combine Aggregated Data with your personal data in a way that can identify you.

We do not collect any Special Categories of Personal Data, such as details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic data, or biometric data. Additionally, we do not collect any information about criminal convictions and offenses.

Please note that if we are required by law or under the terms of a contract to collect specific personal data and you fail to provide it when requested, we may not be able to fulfill the contract or provide you with certain goods or services. In such cases, we will notify you accordingly.

Collection of Personal Data

We employ various methods to collect data from and about you, which include:

  1. Direct Interactions: You may provide us with your Identity, Contact, and Financial Data by filling in forms or corresponding with us via post, phone, email, or other means. This includes personal data you provide when:
    • Browsing through our Website
    • Making a purchase or attempting to purchase our products through our Website
    • Creating an account on our Website
    • Subscribing to our newsletter
    • Requesting marketing materials from us
    • Providing feedback or contacting us regarding our products


  2. Automated Technologies or Interactions: As you interact with our Website, we automatically collect Technical and Profile Data related to your equipment, browsing actions, and patterns. We use behavioral metrics, heatmaps, and session replay to understand how you use and interact with our website, thereby enabling us to improve and market our products/services. We gather this data through first and third-party cookies and other tracking technologies for purposes such as determining product/service popularity, analyzing online activity, site optimization, fraud/security measures, and advertising. Additionally, if you visit other websites using our cookies, we may receive Technical Data about you. For further details, please see cookie section below.

  3. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, including:
    • Technical Data from social media providers such as Facebook, Instagram, Pinterest, and Tik Tok
    • Technical Data from analytics providers like Google, Google Analytics, Google Tag Manager, Microsoft Clarity, and Quantcast (located outside the UK)
    • Technical Data from ad management providers such as SA360
    • Technical Data from advertising networks like Facebook 'pixel', Google Ads, DV360, Adtraction, Microsoft Ads, Flashtalking, Spaceback, and Criteo (based outside the UK)
    • Technical Data from any other marketing agencies engaged by us from time to time.

How We Utilize Your Personal Data

We ensure that your personal data is used only when permitted by law. Below is a comprehensive breakdown of how we use (process) your personal data and the reasons behind doing so:

1. Providing Our Goods to You:
  • Information Requested: As specified in "The Data We Collect About You" section.
  • Our Reasons: We provide our goods to you in accordance with the terms and conditions between us.

2. Account Creation:
  • Information Requested: Full name, email address, address, ID/username, password, order details, and personal interests.
  • Our Reasons: To manage your order, send marketing communications, and offer a personalized service. We rely on our legitimate interests to collect and use your personal data when you create your account.

3. Purchases and Order Management:
  • Information Requested: Full name, email address, address, contact information, personal description or preferences, transaction information (including purchased products), payment information, and purchase history.
  • Our Reasons: To help you finalize your order where you have left items in your basket, provide product updates, process your order, manage payment, handle communications related to your order, secure your transactions against fraud, manage complaints, and run analytics. We rely on the performance of a contract when you make an order, and our legitimate interests are to improve our products and services, better communicate with you, and prevent fraud or criminal activity.

4. Newsletter and Marketing Subscription:
  • Information Requested: Full name, email address, contact information, personal description or preferences, order details, user-generated content, and other shared information.
  • Our Reasons: To provide new customers with a discount on their first order, keep customers up to date with brand news and offers, send marketing communications, maintain an opt-out list, and run analytics. We rely on our legitimate interests to collect and use your personal data when you sign up for our newsletter.

5. Responding to Enquiries:
  • Information Requested: Full name, email address, contact information, order information, and other shared information.
  • Our Reasons: To respond to enquiries communicated to us through various means. We rely on our legitimate interests to collect and use your personal data when you submit information to us to respond to your enquiries.

6. User-Generated Content:
  • Information Requested: Full name, email address, contact information, personal description or preferences, and other shared information.
  • Our Reasons: To deal with any queries or complaints you might have. We rely on our legitimate interests to collect and use your personal data when you submit information to us to respond to your queries and communicate with you.
7. Returns/Refunds:
  • Information Requested: Full name, email address, bank details (for refund processing), and contact information.
  • Our Reasons: To perform our duties under the contract, process your return, and provide a refund. Our legitimate interests are to improve the sale of our goods to you.

8. Legal and Regulatory Requirements:
  • Information Requested: Full name, contact information, and order history.
  • Our Reasons: To comply with our legal or regulatory obligations, when required by law or at the request of authorized authorities conducting investigations. Our legitimate interests are to comply with legal obligations.

9. Social Media Channels:
  • Information Requested: Full name, email address, photos, gender, age, location, and ID related to the social media platform.
  • Our Reasons: To communicate with you by replying to your comments or messages. We rely on our legitimate interests to collect and use your personal data, aiming to improve the sale of our goods to you.

10. Survey Responses and/or User Feedback:
  • Information Requested: Your name, email address, and contact details.
  • Our Reasons: To enhance the user experience of our Website and improve our products and business departments. We rely on our legitimate interests to process your data in this manner.

11. Profiling:
  • Information Collected: Any personal information as specified in the table above, including internet and browsing history, location data, and buying habits.
  • Our Reasons: To send personalized communications. We rely on your consent to collect and use your personal information for profiling. You have the right to object to the use of your personal data for profiling at any time.


If you have any questions or wish to exercise your data protection rights, please contact us using the contact details provided below. We value your privacy and are committed to handling your personal data responsibly.

WHERE YOUR DATA IS STORED

looselabel uses secure cloud services to manage our website, stock, accounting, and process orders from the general public. We also use cloud services to run marketing campaigns and promote our products to the general public. We use service partners such as, but not limited to; Shopify, Xero, Stripe, PayPal, and Microsoft 0365, all of which adhere to the highest security standards. The marketing services we use include but not limited to, Facebook, Instagram, Google, and Bing.

RETENTION OF PERSONAL DATA

For product warranty and accounting regulations, we retain your data (excluding credit card information) for a period necessary to cover warranties or comply with regulations. The information retained for this period includes your name, address, shipping address, email, and purchased goods, which are essential for identifying the transaction.

ERRORS, INACCURACIES, AND OMISSIONS

While looselabel strives to ensure the accuracy and completeness of the information on our website, there may be typographical or imagery inaccuracies and/or omissions regarding product pricing, descriptions, shipping charges and times, availability, and offers. In the event of such errors, we reserve the right to correct the information and cancel any orders without prior notice. We are under no obligation to update, edit, or clarify any information related to the service or our website, except where required by law.

PROHIBITED USES

You are prohibited from using our site or content for any unlawful purpose or soliciting any third party to participate in unlawful acts. This includes harassing, abusing, harming, defaming, intimidating, or discriminating against others. You must not submit false or misleading information or upload or transmit any malicious code or virus. Additionally, you must not interfere with the security features of our service or any related website. looselabel reserves the right to terminate your use of our services and take legal action if you violate our terms.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

looselabel works with reputable web providers to maintain our website, but we cannot guarantee that the use of our service will be timely, secure, or error-free. We may amend, pause, or cancel our services at any time without notice. The use of our service is at your own risk.

looselabel adheres to its returns policy for all services and products, and certain products or services may be exempt from warranty or return. Neither

looselabel nor any of its directors, employees, suppliers, contractors, agents, or affiliates will be liable for any claims, losses, injuries, or direct or indirect damages resulting from the use of our website, service, or products. You agree that we may remove the service for indefinite periods of time or cancel the service at any time without notice.

INDEMNIFICATION

You agree to indemnify

looselabel and its employees, associated businesses, agents, contractors, licensors, or any other associated party and defend them from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of these Terms of Service.

SEVERABILITY

If any term or policy set out by

looselabel is determined to be void, unenforceable, or unlawful in your particular jurisdiction, our liability shall be limited to the full extent permitted by law. This limitation of liability will apply only to the terms deemed unenforceable within that jurisdiction and will not affect the validity or enforceability of any other terms or policies outlined by

looselabel.

TERMINATION

All liabilities and obligations incurred by the parties prior to the termination of this agreement will survive the termination. These terms of service are effective until terminated by either you or

looselabel. You may terminate these terms of service by ceasing to use our services or by notifying us in writing that you no longer wish to use our services.

looselabel may terminate this agreement at any time without notice if we suspect a violation of our terms or policies. In such cases, you will be held liable for all amounts up to and including the termination date, and we may deny you access to any services provided by

looselabel thereafter.

ENTIRE AGREEMENT

These terms and policies constitute the entire agreement between you and

looselabel and govern the use of our services. They supersede any prior agreements, proposals, or communications between you and

looselabel, whether verbal or written. The failure to exercise or enforce any right or provision of these services shall not constitute a waiver of such right or provision.

GOVERNING LAW

These terms of service, policies, and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to these terms and services shall be subject to the jurisdiction and venue of the courts in Plymouth, UK.

CHANGES

We reserve the right to update, change, or replace any part of these terms of service by posting updates and changes to our website. It is your responsibility to review our website periodically for changes. Your continued use or access to our website or service following the posting of any changes to these terms of service constitutes acceptance of those changes.

CONTACT DETAILS


    • looselabel
    • Operated by Looselabel (International) Ltd. Registered number 120717
    • Registered address; c/o steadfast corperate services; 19A Town Range, PO Box 872, GX11 1AA, Gilbralter. (*Please note this is not the returns address).
    • Email: customersupport@looselabel.com


PURPOSE OF PROCESSING DATA

The data you provide is used to complete the purchasing transaction initiated by you and to ensure the goods you have ordered are delivered to your chosen destination.

LAWFUL BASIS FOR PROCESSING

The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering a contract. The contract is for the supply and delivery of goods paid for by the purchaser. The purchaser is the initiator of the contract between the two parties by choosing to purchase products from looselabel's online store.

RIGHT TO LODGE A COMPLAINT

If you believe that the processing of your personal data infringes the General Data Protection Regulation, you have the right to lodge a complaint with a supervisory authority. We encourage you to contact us first to address any concerns or issues before escalating the matter to a supervisory authority.

THE SOURCE OF PERSONAL DATA

We do not obtain personal data from any other sources outside of Looselabel Ltd. Or directly by you.

OBLIGATION TO PROVIDE PERSONAL DATA

While you are under no obligation to provide any personal data to

looselabel, please note that your order cannot be processed without the necessary information requested.

PRIVACY NOTICE

This privacy policy is always available on our website, and we will bring it to your attention through email, social media, and our website to ensure its visibility and transparency.

PERSONAL DATA SHARED WITH OTHERS

We do not share your personal data with any third parties except between Looselabel operated Brands and Companies. We do not share your personal data with any third party other than sharing your name and address with your credit card provider at the point of sale. We use your email address to communicate with you regarding your purchases and to provide information about products, services, or subscribed newsletters offered by Looselabel.

CHANGES TO PRIVACY INFORMATION

We take the safety of your information seriously and regularly review and update our privacy practices to improve our quality standards. If we plan to use personal data for a new purpose, we will update our privacy information and communicate the change to affected individuals, providing the option to opt in or out at any time.

DRAFTING PRIVACY CHANGES

We conduct information audits to assess the personal information we hold and how we use it. We put ourselves in the position of the people whose information we collect.

DELIVERING INFORMATION ABOUT PRIVACY CHANGES

When providing privacy information to individuals, we use various techniques such as email, social media, dashboards, website notices, icons, mobile and smart device functionality to ensure that the information is effectively communicated.

COOKIES

This document explains the types of cookies and other tracking technologies that

looselabel may place on your device when you visit our website.

WHAT IS A COOKIE

A cookie is a small text file that is downloaded onto "terminal equipment" (e.g., a computer or smartphone) when the user accesses a website. It allows the website to recognize the user's device and store information about the user's preferences or past actions.

WHAT LOOSELABEL DOES WITH COOKIES

Some cookies are necessary to allow you to browse our Shopify website, use its features, and access secure areas. These cookies are essential for the proper functioning of the website. We also use functional cookies to remember your choices or information you have provided, such as your username, language, or region. These cookies help tailor your website experience to your preferences.

We use reporting and analytics cookies to collect information about how you interact with our website and how often. These cookies are used for statistical purposes and use pseudonymous identifiers that do not directly identify you. Advertising cookies are used to personalize marketing and tailor it to your interests.

We integrate social and content cookies from third-party services to enhance your browsing experience and interact with our websites.

HOW TO CONTROL COOKIES

You can control and manage cookies in various ways. Most browsers automatically accept cookies, but you can choose to modify your browser settings to block or remove cookies. Please note that removing or blocking cookies may negatively impact your user experience, and certain parts of our website may no longer be fully accessible.

KLARNA PRIVACY

To provide you with Klarna's payment options, we may share certain personal information with Klarna, such as contact and order details. This enables Klarna to assess your eligibility for their payment options and customize them for you. Your personal data is handled in accordance with applicable data protection laws and Klarna's privacy policy.

For more information about Klarna, please visit their website. https://www.klarna.com/


KLARNA TERMS & CONDITIONS

We have partnered with Klarna Bank AB (publ), located at Sveavägen 46, 111 34 Stockholm, Sweden, to offer you the following payment options. Payments should be made directly to Klarna.

PERSONAL INFORMATION

We handle all personal information with due care and in accordance with our privacy policy and governing laws.


Thank you for your understanding and cooperation. If you have any further questions or concerns, please feel free to contact us at customersupport@looselabel.com.

Sincerely,

The Team at looselabel.